Support

Open Yasumi Sudoku, go to the Profile tab, and tap "Restore Purchases" (the same option is also available in the Shop's Premium section). Purchases are tied to your Apple ID, so make sure you're signed in with the same Apple ID you originally purchased with. If nothing restores, check that you're on the right Apple ID under Settings on your device, then try again.

The Premium (remove ads) purchase or the Welcome Pack both turn off all ads permanently. Once bought, this is a one-time, non-consumable purchase — it stays with your Apple ID and can be restored on any device with "Restore Purchases."

Coins are the free, soft currency you earn just by playing — no purchase needed. Gems are the premium currency, bought in packs, used for extra hints and shop items. Neither has any real-world cash value and neither can be exchanged for real money, gift cards, or anything outside the app.

All purchases are processed by Apple, so refunds go through Apple, not us. Request one at reportaproblem.apple.com or via Settings → [your name] → Media & Purchases → your purchase history on your device. Apple's refund policy and local consumer law apply.

Most gameplay data (progress, stats, settings) lives only on your device and is removed when you delete the app. For the small amount of anonymous data stored to power the leaderboard (see our Privacy Policy), email yasumi.support@gmail.com with your request and we'll delete it.

Email yasumi.support@gmail.com with a description of what happened, your device model, and iOS version if you can — that helps us fix it faster.